Privacy Policy

Privacy Notice - Pure Labs

This privacy notice discloses the privacy practices for Pure Labs, a licensed cannabis manufacturing company. This privacy notice applies solely to information collected through our business operations and website (www.purelabsca.com), except where stated otherwise. It will notify you of the following: What information we collect; With whom it is shared; How it can be corrected; How it is secured; How policy changes will be communicated; and How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

Pure Labs is the sole owner of the information collected through our business operations. We only have access to and collect information that you voluntarily provide us via email, phone contact, SMS/text messaging, or other direct communication from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us, such as toll processing inquiries, contract manufacturing requests, compliance consultations, or service quotes.

Due to cannabis industry regulations, we may be required to share certain business information with regulatory agencies, including but not limited to the California Department of Cannabis Control and local licensing authorities. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (such as coordinating extraction services, lab testing, or logistics) or as required by cannabis industry compliance regulations. Unless you ask us not to, we may contact you via email, phone, or SMS in the future to inform you about new services, processing capabilities, industry updates, or changes to this privacy policy.

SMS/Text Messaging and A2P Compliance

Pure Labs uses automated messaging systems for business communications, including appointment reminders, service updates, and marketing messages. By providing your phone number, you consent to receive text messages from Pure Labs at the number provided.

Message Frequency: Message frequency varies based on your interaction with our services and your preferences.

Opt-Out Instructions: You can opt out of receiving text messages at any time by replying STOP to any message. You may also contact us directly to be removed from our messaging list.

Help Information: For help or questions about text messages, reply HELP or contact us at our published phone number.

Carrier Charges: Message and data rates may apply. Pure Labs is not responsible for carrier charges.

Supported Carriers: Our messaging service works with major U.S. carriers. Service may not be available on all carriers.

No Liability for Delivery: We are not liable for delayed or undelivered messages, including those filtered by carriers or blocked by your device settings.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time, including SMS messages by texting STOP. You can do the following at any time by contacting us via the email address or phone number provided on our website: See what data we have about you, if any; Change or correct any data we have about you; Have us delete any data we have about you (subject to regulatory retention requirements); Express any concern you have about our use of your data; Update your communication preferences for email, phone, and SMS.

Security

We take comprehensive precautions to protect your information, understanding the critical importance of security in cannabis manufacturing operations. When you submit sensitive information, your information is protected both online and offline. Wherever we collect sensitive information (such as business licensing data, biomass information, contact details, or phone numbers), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only authorized team members who need the information to perform specific job functions (such as compliance management, lab operations, customer service, or automated messaging) are granted access to personally identifiable information. The computers and servers on which we store personally identifiable information are kept in a secure environment that meets cannabis industry security standards.

Third-Party Service Providers

We use third-party service providers, including Centrify.ai, to facilitate our business communications, including automated calling, texting, and email services. These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us. We ensure all third-party providers comply with applicable privacy and telecommunications regulations.

Regulatory Compliance

As a Type 7 licensed cannabis manufacturing facility, Pure Labs operates under strict regulatory oversight. We use METRC software for track-and-trace compliance as required by California cannabis regulations. Certain business and operational data may be subject to regulatory reporting requirements and inspection by authorized cannabis control agencies. We maintain all records in accordance with California cannabis industry regulations and retention requirements. Our automated messaging practices comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable telecommunications regulations.

Cookies

We use "cookies" on our website. A cookie is a piece of data stored on a site visitor's device to help us improve your access to our site and identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to enter information multiple times, thereby saving time while browsing our extraction services and manufacturing solutions. Cookies can also enable us to track and target user interests to enhance the experience on our site and provide more relevant cannabis manufacturing opportunities. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Notification of Changes

Whenever material changes are made to this privacy notice, we will notify our clients via the email address on file and post updates on our website at www.purelabsca.com.

Other Provisions as Required by Law

Numerous other provisions and practices may be required as a result of laws, international treaties, or industry practices, including specific cannabis industry regulations and telecommunications compliance requirements. It is up to you to determine what additional practices must be followed and what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), the Telephone Consumer Protection Act (TCPA), and CAN-SPAM Act requirements, which are frequently amended and now include disclosure requirements for automated communications.

Email Marketing and Cold Outreach Compliance

• CAN-SPAM Act Compliance: All commercial emails sent by Pure Labs comply with the CAN-SPAM Act requirements, including:

• Clear identification of the sender (Pure Labs)

• Truthful subject lines that accurately reflect email content

• Clear indication when messages are advertisements

• Valid physical postal address included in all emails

• Honor opt-out requests within 10 business days

• Monitor third-party email services on our behalf

Cold Email Practices: When conducting cold email outreach for business development:

• We only contact businesses that may have legitimate interest in our cannabis manufacturing services

• We provide clear opt-out mechanisms in every email

• We maintain suppression lists to ensure opted-out contacts are not re-contacted

• We use legitimate business contact information obtained through public sources or business directories

Telephone Communications and Cold Calling

TCPA Compliance for Voice Calls: Pure Labs complies with the Telephone Consumer Protection Act (TCPA) for all voice communications:

• We maintain Do Not Call (DNC) registry compliance

• We obtain proper consent before making automated or pre-recorded calls

• We provide clear identification and contact information during calls

• We honor opt-out requests immediately

• We maintain internal DNC lists and respect time-of-day restrictions

Cold Calling Practices: When conducting cold calling for business development:

• Calls are made only to businesses during appropriate business hours (9 AM - 6 PM local time)

• We identify ourselves as Pure Labs representatives at the beginning of each call

• We provide clear opt-out instructions and honor requests immediately

• We maintain records of opt-out requests across all communication channels

• We do not call numbers on the National Do Not Call Registry unless we have an established business relationship

Business-to-Business Communications: As a cannabis manufacturing company serving other licensed businesses, most of our communications fall under business-to-business exemptions. However, we still maintain best practices including:

• Professional communication standards

• Respect for opt-out requests across all channels

• Accurate representation of our services and capabilities

• Compliance with industry-specific regulations

Cross-Channel Opt-Out Management: When you opt out of one communication method (email, SMS, or phone), you can specify whether this applies to all communication channels or just the specific channel. We maintain unified suppression lists across all communication methods to ensure your preferences are respected.

Updated Contact and Opt-Out Section:

Your Communication Preferences and Opt-Out Rights

You have the right to control how we communicate with you:

Email: Unsubscribe links in every email, or contact us directly

SMS: Reply STOP to any text message

Phone Calls: Request to be added to our internal Do Not Call list during any call or contact us directly

All Communications: Contact us to opt out of all communication methods

You can update your preferences or opt out by:

• Using the unsubscribe link in emails

• Replying STOP to text messages

• Requesting removal during phone calls

• Contacting us directly via our website contact information

• Emailing us at [your business email]

We will process all opt-out requests within 10 business days and maintain permanent suppression records.

Contact Information

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our provided contact information available on www.purelabsca.com.